We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
1.) We provide free USPS Priority shipping on all domestic orders with a minimum Grand Total of $75 USD.
2.) Orders that have selected the USPS free or USPS Flat Rate shipping option are shipped with a delivery goal of 1-4 business days based on delivery estimates provided by USPS. This does not include processing time, which is under 48 hours ( business days ), with the exception of back ordered items which will be filled and shipped promptly upon inventory availability.
3.) Expedited shipping options are available for domestic orders with United Parcel Service (UPS), FedEx and USPS. Options include: 2nd Day Air, Next Day Air, and Next Day Air Early AM, 1-3 Day. Prices will vary depending on geographical location. Orders placed after 2:00 PM on business days will not ship until the following business day. Orders placed on weekends will not start processing until Monday.
4.) International shipping rates and delivery times may vary. All international orders ship via United Parcel Service (UPS). Estimates are available during checkout when purchasing on www.vaporshark.com.
5.) When shipping internationally, we are not responsible for knowing the Customs Policies of the countries you select to ship our product to. Shipping costs will not be included in the refund if your order does not pass inspection at the point of entry and is returned to, Future Vapor, the sender. In addition, we are not responsible for any exchange rate fees you might incur due to refunding your order.
6.) We are not responsible for items lost in transit, items sent to the wrong address, nor international fees charged by your country or third parties. 7.) Missing and damaged items must be claimed within 7 days of "Delivered" status update via the tracking information.
RETURNS & DEFECTIVE RETURNS
It’s OK to to change your mind about hardware product you've purchased and decided not to use. Please see below for what you need to know.*
Online: If you purchased your product via our online website, you must contact customer support to initiate a return.
We all make mistakes at times when placing orders! If you find that you have erred and need to send some of your product back to Future Vapor, you have a 7 day, no questions asked, grace period from the day you receive an order to return eligible product to Future Vapor.
We give our online customers 7 days from date of purchase to change their minds about an UNOPENED, UNUSED product. If a customer purchases a Mod, Tank or Hardware that is UNOPENED and UNUSED, we will take it back no questions asked if it is brought back within 7 days of original purchase. A receipt is necessary for refund or exchange.
All sales on eLiquid are FINAL without exception. Because eLiquids are consumables, there is an inherent risk in accepting returns or exchanges because of possible tampering. Despite “tamper evident” capping, the possibility exists that eLiquid may be tampered with and then resealed to appear as if it has not been tampered with. The mere fact that this possibility exists and may cause a public health risk that we may be liable for makes eLiquid sales final.
DEFECTIVE RETURNS Future Vapor does not accept defective items that are more than 30 days out from in-store purchase date. A defective item refers to an item that is defective out of the box due to manufacturer's negligence. An item is not considered defective if the defect or issue is caused by user error. Defects caused by user error are not covered under the defective return policy and are not eligible for defective return, exchange or replacement. Some examples of user error are:
● Devices that have been dropped
● Devices that have been crushed
● Devices that have suffered damage from e-liquid leaking into the unit
● Devices that have been exposed to water
● Damage to products due to user negligence
REQUIREMENTS FOR DEFECTIVE RETURN ELIGIBILITY
Most companies offer anywhere between a 30 - 90 day warranty period from the date of sale. Future Vapor honors a 30 day warranty on hardware products purchased via our retail location or online retail store when a product is defective due to a manufacturer defect. However, due to manufacturer requirements, we must abide by the following when accepting a defective return and any customer returning a defective device must have the following in order for Future Vapor to accept the defective return:
● Original Product Packaging
● Receipt/Proof of Purchase
● Picture or Video demonstrating the defect
● A written or typed explanation accompanying the defective product and visual context.
● “Damaged” Coils are NEVER eligible for return or replacement UNLESS there is a manufacturer recall.
If we are out of stock of an item that you ordered or if your order is cancelled before it is shipped then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org